Refund Requests

Refund requests must be made within 30 days of the initial purchase.

Please be advised – when paying for parking with your credit card, our meters will need to process an authorization “charge” on your card, which is then followed by a sale “charge” when the transaction is completed.

It is rare, but depending on your bank there are times when the payment will show up twice, typically as two or more pending charges because of this. After a few business days, typically only one of those charges well show up as a posted charge on your statement when the payment has processed. 

If you’re requesting a refund for this situation, please wait until it shows as two or more separate posted payments on your banking. Still pending charges will not be reviewed for a refund.

How to locate your device account number

Apple Pay (Device Account Number):

• Open the Wallet app on your iPhone.
• Select the card you used.
• Tap the three dots in the top-right corner (or the "i" icon for older iOS versions).
• Under Card Information, you’ll see the Device Account Number, which is different from your actual card number. The last 4 digits are what you're looking for.

Google Pay (Virtual Account Number):

• Open the Google Pay app on your Android device.
• Select the card you used.
• Scroll down to see the Virtual Account Number.
• The last 4 digits of this number are used as the device ID.

Samsung Pay (Digital Card Number):

• Open the Samsung Pay app on your device.
• Select the card you used.
• Tap More Options (three dots) and go to Card Details.
• The Digital Card Number will be listed, and the last 4 digits are needed.