Online Channels & Ticketing System Information:
We are currently experiencing a high volume of appeals and inquiries. If you have already submitted an appeal or request, please do not submit additional inquiries regarding the same matter. Duplicate submissions create delays and may increase response times for all customers. We appreciate your patience while our team responds in the order requests are received.
Thank you for your understanding and cooperation
Once you submit your inquiry, it will be sent directly to our ticketing system.
Our typical response time is within 72 hours. However, during our busy season from April 1st to September 30th, it may take us up to 7 business days to get back to you.
Please know that our Client Services Team is working hard to respond to everyone as quickly as possible, and we appreciate your patience!
Forms/ Online Channels:
Telephone:
Telephone phone calls must be booked ahead of time through our online booking system.
Please note that refunds cannot be processed over the phone. For refund requests, please refer to the appropriate online submission process. To book a phone call appointment, click here.
Mailing Address:
EasyPark
PO BOX 28191 RPO West Pender Street
Vancouver BC V6C 3T7